The overall aim is to provide an understanding of the nature and purpose of the various library user services and information activities in order to be more proactive in their response to the existing as well as anticipated information needs of their clients. Topics will cover: Definition and scope of user services.
Library orientation. Library guides. User education. Library regulations. Collection development and acquisition. Circulation services. Reference services. Reprographic services - issue of copyright. Nature and purpose of documentation work and activities. User surveys. Current awareness Services. Selective dissemination of information services. Library cooperation. Library and information networks. Library marketing. Public relations for libraries
