Module Directory

 

Module Description

 
 
Module Name
Module Code
Lecture Hrs
Practical Hrs
Credits
Service Quality Management in Tourism and Hospitality
MGT2070Y(3)
3
0
6

Description
Introduction to Quality Management in the service industries, Nature and definition of services. Quality in the context of tourism and leisure organisations, Models of service excellence in the tourism and leisure sectors, Internal and External Management relationships, Role of the service encounter and service guarantee and service recovery processes, Role of empowerment in Service Quality, Competitive advantage and Service Quality, Impact of Technology on Service Quality.
Faculty Department
FACULTY OF LAW AND MANAGEMENT Department of Management
Contact Details
Administrative assistant: TASLIMA BOODHUN-JHUMKA
Telephone: 4037400
Email: t.boodhun@uom.ac.mu
 

 

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