Module Directory

 

Module Description

 
 
Module Name
Module Code
Lecture Hrs
Practical Hrs
Credits
Human Resource Management for the Service Sector
MGT1225(1)
3
0
3

Description
Understanding the Tourism sector - Introduction to Human Resource Management- Evolution and History of Human Resource Management- Roles and Responsibilities of Human Resource Management in the tourism industry - Understanding Service quality and Servqual dimensions in the Tourism sector- How to build a customer centric culture in the tourism sector- The winning traits of customer centric organisations for the tourism sector- The HR Wheel in the tourism sector (HR for service quality for tourism sector)- Hire the right people for the tourism sector- Develop people to deliver service quality for the tourism sector- Provide needed supports system for the tourism sector- Retain the best employees for the tourism sector.
Faculty Department
FACULTY OF LAW AND MANAGEMENT Department of Management
Contact Details
Administrative assistant: TASLIMA BOODHUN-JHUMKA
Telephone: 4037400
Email: t.boodhun@uom.ac.mu
 

 


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