Understanding the Tourism sector - Introduction to Human Resource Management- Evolution and History of Human Resource Management- Roles and Responsibilities of Human Resource Management in the tourism industry - Understanding Service quality and Servqual dimensions in the Tourism sector- How to build a customer centric culture in the tourism sector- The winning traits of customer centric organisations for the tourism sector- The HR Wheel in the tourism sector (HR for service quality for tourism sector)- Hire the right people for the tourism sector- Develop people to deliver service quality for the tourism sector- Provide needed supports system for the tourism sector- Retain the best employees for the tourism sector.