Introduction to the Research Process; Scientific Thinking; Design of a research study, measurement and sampling issues; quantitative and qualitatitve data sources; Writing the research proposal. Collection of data ; Analysing and presenting qualitative and quantitative data. Introduction to SPSS; Questionnaire Design Issues; Importing Data from spreadsheets; Coding and Labelling Data; Descriptive Statistics ; Transform Data; Evaluation of Normality of Distribution; Estimating Reliability of Responses; Statistical Tests; Basic Regression Techniques.