Module Directory

 

Module Description

 
 
Module Name
Module Code
Lecture Hrs
Practical Hrs
Credits
Service Quality Management in Tourism and Leisure
MGT2070Y(3)
3
0
6

Description
Introduction to Quality Management in the service industries; Nature and definition of services - characteristics of services; Definition and dimensions of Service Quality; Models and measurement of Service Quality in the context of tourism and leisure organisations; Internal and External Management
Faculty Department
FACULTY OF LAW AND MANAGEMENT Department of Management
Contact Details
Administrative assistant: TASLIMA BOODHUN-JHUMKA
Telephone: 4037400
Email: t.boodhun@uom.ac.mu
 

 

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